> ## Documentation Index
> Fetch the complete documentation index at: https://help.flextock.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create an order

> Place your orders through our portal whether manually, in bulk, or syncing your online store.

Create orders from our portal and we'll handle fulfillment from there. Choose your method below.

<Tabs>
  <Tab title="Single Order">
    <Steps>
      <Step title="Start a new order" titleSize="h3">
        Go to the **Orders** page, click **Add Order**, then select **Add Single Order**.
      </Step>

      <Step title="Enter customer information" titleSize="h3">
        Fill in the customer's details:

        * **Full name**
        * **Phone number**
        * **Shipping address**
          1. Country
          2. City
          3. Area
          4. Street name
          5. Building number

        <Tip>
          Enter a clear, detailed address to avoid delivery delays.
        </Tip>

        Click **Save & Continue**.
      </Step>

      <Step title="Add products to the order" titleSize="h3">
        Search for products and click to add them to the order. Set the quantity for each item, then click **Save & Continue**.
      </Step>

      <Step title="Confirm the receipt" titleSize="h3">
        #### **Order Discount**

        Apply a discount to the order. choose between **Flat** (fixed amount) or **Percentage**. You can add multiple discounts to the order using **Add New Discount**.

        #### **Extra Fees**

        Add any additional charges in the **Extra Fees** section. Each fee requires a name and flat amount. You can add multiple extra fees to the order.

        #### **Shipping Fees**

        Enter the shipping fee amount, or check **Free Shipping** to waive it.

        #### **Payment Method**

        * **Cash on Delivery (COD):** Courier will collect the amount on delivery.
        * **Prepaid:** Payment was collected before shipping.

        Order amounts can be part prepaid and part cash on delivery.

        <Note>
          The total payment amount must equal the order subtotal after discounts and fees.
        </Note>
      </Step>

      <Step title="Place the order" titleSize="h3">
        Review the **Order Summary** on the right to confirm totals, then click **Place Order**.
      </Step>
    </Steps>
  </Tab>

  <Tab title="Bulk Order">
    <Steps>
      <Step title="Download the template" titleSize="h3">
        Go to the **Orders** page, click **Add Order**, then select **Add Bulk Order**. Download the provided template.
      </Step>

      <Step title="Fill in the template" titleSize="h3">
        Fill in the rows using the downloaded template. Fields highlighted in yellow are required, all others are optional.

        <Tip>
          Each row represents one SKU. If an order contains multiple products, add a separate row per SKU using the same Order Number.
        </Tip>
      </Step>

      <Step title="Upload and confirm" titleSize="h3">
        Upload the completed file, confirm the receipt, then click **Place Order**.
      </Step>
    </Steps>
  </Tab>

  <Tab title="Sync Online Store">
    <Note>
      We're always working to support more integrations. See the full list of [supported integrations](/integrations/integrations).
    </Note>

    <Steps>
      <Step title="Connect your store" titleSize="h3">
        If you haven't already, [connect your online store](/integrations/integrations).
      </Step>

      <Step title="Import orders" titleSize="h3">
        Go to the **Orders** page, click **Add Order**, then click **Import**.
      </Step>

      <Step title="That's it!" titleSize="h3">
        New orders from your store will appear automatically in the **Orders** page.
      </Step>
    </Steps>
  </Tab>
</Tabs>


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