> ## Documentation Index
> Fetch the complete documentation index at: https://help.flextock.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> Get in touch with our merchant experience team.

If you face any issues or need help with your orders, you can easily contact the Flextock support team by raising a ticket through your portal, or by getting in touch with your account manager.

<Tip>
  Reach out to the right team to get your issue resolved quickly and accurately.
</Tip>

## Onboarding team

Guides you through the first steps of your journey with Flextock. They'll walk you through product creation, ordering, and connecting your website.

#### Key responsibilities

1. Account setup
2. Platform training
3. Online store integration

#### Contact method

Feel free to get in touch with the onboarding team on the WhatsApp group or phone call during their working hours.

<Info>
  **Onboarding Lead:** Eman Magdy

  **Contact:** [eman.elakkad@flextock.com](mailto:eman.elakkad@flextock.com)
</Info>

## Account managers

Account managers support you with operational performance, strategic optimization, billing discrepancies, and feature requests.

#### Key responsibilities

1. General queries
2. Performance monitoring
3. Strategic guidance
4. Billing issues
5. Feature requests

#### Contact method

Just like the onboarding team, contact your account manager on the WhatsApp group or phone call during their working hours.

## Support team

The support team handles issues affecting daily usage, including operational and technical problems.

#### Key responsibilities

1. Urgent order problems
2. Platform bugs
3. Data security concerns

#### Contact method

[Raise a ticket](/support/raise-a-ticket) through the portal for quick replies.

<Info>
  **Support Team Lead:** Reham Kharashy

  **Contact:** [reham.kharashy@flextock.com](mailto:reham.kharashy@flextock.com)
</Info>


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