> ## Documentation Index
> Fetch the complete documentation index at: https://help.flextock.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Raise a ticket

> Our support team is glad to assist you with any issues you've got with Flextock. Learn how to contact Flextock support and raise a ticket for any issue directly through your Merchant Portal.

## Create a support ticket

1. Go to the **Ticketing** page
2. Click on **Create Ticket**
3. Select the **Issue Type**, enter the **Order Number**, and describe your issue clearly in the message box
4. Click on **Create** to raise the ticket

<Info>
  Once you submit it, the Flextock support team will review your ticket. You can track its status and updates from the Ticketing page.
</Info>

### Tracking a support ticket

Our support team will reply within a few hours. Please check the Ticketing page for replies from our team to your ticket.

## Compensation

See [Compensation & claims](/support/compensation) for guidelines on reimbursement for issues with an order.


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