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March 2026

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Customer order rescheduling via WhatsApp

Customers can now reschedule orders through the WhatsApp message as long as the order is not fulfilled.These orders can be viewed as a substatus in the merchant portal, and in more details in the order timeline page.
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February 2026

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Fulfillment messages visibility

View order fulfillment messages sent by Flextock to your customers in the order tracking page.

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Customer order cancellation via WhatsApp

Customers can now cancel orders through the WhatsApp message. The cancellation is visible in the timeline on your order details page.
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October 2025

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Confirmation messages visibility

View order confirmation messages between Flextock’s order confirmation team and your customers in the order tracking page.

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Canceling orders during processing

We’ve added the option to cancel orders after they’ve started processing directly from your portal, but still not out for delivery. You no longer have to contact support to cancel orders after they’ve started processing.

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Automatic compensation on lost orders

Compensation for lost orders will now be automatically applied to your invoices.