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April 2026

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Same-day delivery

Orders received from your Shopify integration by 12:30 PM will be delivered on the same day to your customers’ doorstep.Same-day delivery is only available for Shopify merchants, with support for other e-commerce service providers coming soon.
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March 2026

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Customer order rescheduling via WhatsApp

Customers can now reschedule orders through the WhatsApp message as long as the order is not fulfilled.You can view these orders as a substatus in your portal, and in more detail in the order timeline page.
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February 2026

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Fulfillment messages visibility

View order fulfillment messages sent by Flextock to your customers in the order tracking page.

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Customer order cancellation via WhatsApp

Customers can now cancel orders through the WhatsApp message. The cancellation is visible in the timeline on your order details page.
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October 2025

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Confirmation messages visibility

View order confirmation messages between Flextock’s order confirmation team and your customers in the order tracking page.

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Canceling orders during processing

You can now cancel orders directly from your portal after they’ve started processing, as long as they’re not yet out for delivery. You no longer need to contact support to cancel these orders.

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Automatic compensation on lost orders

We’ll now automatically apply compensation for lost orders to your invoices.