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If you face any issues or need help with your orders, you can easily contact the Flextock Support team by raising a ticket through your portal, or getting in touch with your account manager.
Reach out to the right team to get your issue resolved quickly and accurately.

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Onboarding team

Guides you through the first steps of your journey with Flextock. They’ll walk you through product creation, order, and connecting your website.

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Key Responsibilities

  1. Account setup
  2. Platform training
  3. Online store integration

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Contact Method

Feel free to get in touch with the onboarding team on the WhatsApp group or phone call during their working hours.
Onboarding Lead: Salma AhmedContact: [email protected]

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Account managers

Account managers support you with operational performance and concerns, strategic optimization and growth, billing discrepancies, and advanced feature implementation and requests.

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Key Responsibilities

  1. General queries
  2. Performance monitoring
  3. Strategic guidance
  4. Billing issues
  5. Feature requests

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Contact Method

Just like the onboarding team, contact your account manager on the WhatsApp group or phone call during their working hours.
Account Managers Lead: Maged Gaber
Contact: [email protected]

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Support team

Handle issues affecting daily usage including operational and technical problems.

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Key Responsibilities

  1. Urgent order problems
  2. Platform bugs
  3. Data security concerns

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Contact Method

Raise a ticket through the portal for quick replies.
Support Team Lead: Reham KharashyContact: [email protected]

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Head of Experience

The final contact point for any unresolved or critical issues.
Contact the head of experience only after other channels have been tried without success.

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Key Responsibilities

  1. Handling issue escalations
  2. Cross-team oversight
  3. Service quality assurance
  4. Continuous improvement initiatives
Name: Mohamed AzmyContact: [email protected]