Onboarding team
Guides you through the first steps of your journey with Flextock. They’ll walk you through product creation, order, and connecting your website.Key Responsibilities
- Account setup
- Platform training
- Online store integration
Contact Method
Feel free to get in touch with the onboarding team on the WhatsApp group or phone call during their working hours.Onboarding Lead: Eman MagdyContact: eman.elakkad@flextock.com
Account managers
Account managers support you with operational performance and concerns, strategic optimization and growth, billing discrepancies, and advanced feature implementation and requests.Key Responsibilities
- General queries
- Performance monitoring
- Strategic guidance
- Billing issues
- Feature requests
Contact Method
Just like the onboarding team, contact your account manager on the WhatsApp group or phone call during their working hours.Support team
Handle issues affecting daily usage including operational and technical problems.Key Responsibilities
- Urgent order problems
- Platform bugs
- Data security concerns
Contact Method
Raise a ticket through the portal for quick replies.Support Team Lead: Reham KharashyContact: reham.kharashy@flextock.com