You can view your invoices in the billing page on your portal. We’ll also send you an email with your invoices. Invoices include a breakdown of the amount by customer orders, confirmation orders, and RTM orders.
View an invoice’s breakdown
- Go to the Billing page
- If needed, use the filter options to find the invoice
- Click on View to see a breakdown of the invoice
You can select multiple invoices to view their combined total amount and breakdown.
Invoice statuses
| Status | Definition |
|---|
| Unsettled | We haven’t transferred the invoice amount yet. |
| Deferred | We’ve withheld the full invoice amount to pay it on the next invoice date. |
| In Progress | You’ve made a payment, and the bank is currently processing it. |
| Partially Settled | You’ve settled a partial invoice amount. The status will not change to deferred on your portal, but the remaining amount will show on your next invoice. |
| Settled | You’ve paid the full invoice amount successfully. |
Negative net amount?
If the invoice total amount is positive, we’ll transfer the amount to your registered bank account on the upcoming transfer day. Transfers are reflected in your bank account within 2 working days.
If the invoice total amount is negative, please settle the amount to Flextock via bank transfer. 