Understanding your invoices - Flextock

You can view your invoices in the billing page on your portal. We’ll also send you an email with your invoices. Invoices include a breakdown of the amount by customer orders, confirmation orders, and RTM orders.

View an invoice’s breakdown

Go to the Billing page
If needed, use the filter options to find the invoice
Click on View to see a breakdown of the invoice

You can select multiple invoices to view their combined total amount and breakdown.

Invoice statuses

Status	Definition
Unsettled	We haven’t transferred the invoice amount yet.
Deferred	We’ve withheld the full invoice amount to pay it on the next invoice date.
In Progress	You’ve made a payment, and the bank is currently processing it.
Partially Settled	You’ve settled a partial invoice amount. The status will not change to deferred on your portal, but the remaining amount will show on your next invoice.
Settled	You’ve paid the full invoice amount successfully.

Negative net amount?

If the invoice total amount is positive, we’ll transfer the amount to your registered bank account on the upcoming transfer day. Transfers are reflected in your bank account within 2 working days. If the invoice total amount is negative, please settle the amount to Flextock via bank transfer.