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Once you request to send your inventory, an inbound order will be created on the portal. Use the table below to understand what each status means, what actions to take if applicable, and track your inventory’s journey from pickup until stowing on shelves.
StatusDefinitionSo what should I do?
Waiting for ConfirmationWaiting for Flextock’s merchant experience team to confirm the inbound order with the warehouse operations team.
ConfirmedFlextock’s merchant experience team has confirmed the inbound order with the warehouse operations team.Prepare your inventory for pickup OR send your own vehicle
RejectedChosen delivery date/time is unavailable to receive inbound orders.Schedule a new inbound order
ProblematicSent inventory quantity is more than expected.
ProcessingFlextock’s warehouse operations team is unpacking your inventory and stocking up.
ReceivedSent inventory has been stocked up and ready to accept customer orders.
Partially ReceivedSent inventory quantity is less than expected. (e.g. inbound order for 200 items was created, but Flextock’s warehouse only received 189 items). The warehouse operations team will stock up the items to accept customer orders.
CanceledMerchant canceled the inbound order