Damaged items tickets must be raised within 48 hours of the delivery date.
Compensation
To be eligible for compensation, create a new order and share the new order ID in your ticket. Compensation covers the item(s) full price and order delivery fees.Wrong item tickets must be raised within 14 days of the delivery date.
Compensation
To be eligible for compensation, create an exchange order and share the new order ID in your ticket. Compensation covers the order’s exchange delivery fees.Missing item tickets must be raised within 14 days of the delivery date.
Compensation
To be eligible for compensation, create a new order with the missing item only, and share the new order ID in your ticket. Compensation covers the order’s delivery fees.If your order or item(s) were confirmed lost, we’ll always make sure you’re compensated.
Compensation
The timeline for compensation depends on when and where the order or item(s) was lost:
- If the courier has lost the item in transit, compensation is applied to your upcoming invoice.
- If Flextock has lost the item in the warehouse at any time, compensation is applied to the monthly invoice.
